Cancellation and refund terms

1. Principle

Every booking is binding after the contract has been concluded. Cancellation is possible in accordance with these terms or with a deviating cancellation scale expressly shown in the offer and displayed transparently before booking.

2. Standard refund scale

Unless a deviating cancellation scale, displayed transparently before booking, has been agreed in the specific offer, the following standard refund scale applies. The percentages stated indicate the share of the rental price refunded to the renter.

• up to 50 days before the rental start: 70% refund of the rental price
• 49 to 15 days before the rental start: 50% refund of the rental price
• 14 to 1 day before the rental start: 25% refund of the rental price
• in the event of no-show without effective cancellation: 10% refund of the rental price

The non-refunded share constitutes the contractual cancellation fee. The renter retains the right to prove that the landlord incurred no damage or substantially lower damage.

3. Deviating landlord rules

The landlord may use a deviating cancellation scale where it is legally permissible, clearly displayed before booking and does not violate mandatory consumer law or the platform terms. The platform may technically represent deviating scales as a refund quota; the meaning of the respective percentage values shown in the offer and booking process is decisive.

4. Refunds from the rental price

Refundable amounts from the rental price are reversed via the payment method used in the booking process or in accordance with the payment service provider used.

External payment fees already incurred may only be retained where this is transparently shown in checkout and legally permissible.

5. Security deposit

The security deposit is not part of the rental price. It is processed through the platform as a separate payment flow distinct from the rental price.

If the security deposit was not yet due or had not yet been paid at the time of cancellation, no claim for refund of the deposit arises.

If the security deposit has already been paid, it must generally be refunded in full unless a separate, documented claim has already arisen from a damage or breach-of-duty case that occurred before cancellation, or unless the contractual rules exceptionally provide otherwise in an individual case.

6. Cancellation by the landlord

If the landlord cannot provide the vehicle for reasons within their sphere, the renter receives back any payments already made toward the rental price and – if already paid – also the security deposit.

Further claims are governed by law and the rental agreement.

7. No-show, handover abort and unpaid security deposit

If the renter does not appear for the agreed handover, or if the handover fails because a security deposit due under the booking documents was not paid in time, the treatment of the rental price is governed by the agreed cancellation scale or the supplementary no-show rules of the platform and rental agreement.

In these cases, a security deposit already paid must generally be refunded, unless there is a separate, documented and justified claim by the landlord or the platform.