Help & FAQ

Help & FAQ

The most common questions about Elektro Camping.

Getting started

Elektro Camping brings electric campers, landlords and suitable campsites together. You can find vehicles for quiet, mindful travel, rent out your own camper or make your campsite visible to eCamping travellers.
For renters, landlords and campsite operators. Renters discover suitable eCampers, landlords earn money when their vehicle would otherwise stand idle, and campsites reach guests who want to travel electrically.
Yes. You can view vehicles, campsites and content before registering. You only need an account for favourites, messages, booking requests, renting out a vehicle or listing your own campsite.
Yes. Your account, bookings, messages, documents and tasks follow you on the website and in the app. You can plan at home and continue on your smartphone while travelling.
On first launch, the app uses the language of your smartphone. You can change your preferred language on the login screen, during registration or later in your profile.

Find and compare eCampers

Start on the homepage or in search. Filter by location, dates, vehicle type, price, beds, pets, equipment, range and charging power. This helps you find a vehicle that really fits your trip.
You see photos, description, location area, prices, deposit, cleaning, extras, equipment, range, charging options, rules, availability and information about the landlord.
Yes. With favourites, you can collect interesting vehicles and find them later in the dashboard or app. This is useful when comparing several trips or vehicles.
Check range, charging power, beds, allowed countries, pet rules, minimum age, licence class, equipment and ratings. If you have questions, you can message the landlord during the booking process.
Yes. The social media page offers videos, community content, downloads, shop products and inspiration around electric camping, travel and equipment.
The exact pick-up location is shown on the camper detail page only when the landlord enables “Show exact location on the map”. Without this permission, interested renters see only the approximate area. This protects the private address while keeping the vehicle discoverable in the region.

Konto & Profil

You can sign in with your email address or username and password. Alternatively, Apple, Google and Meta are available where supported for your country and device. When using one of these services for the first time, you only need to complete your name and username and accept the current platform terms.
When “Stay signed in” is enabled, the app securely stores your sign-in on this device and restores it the next time you open the app. When disabled, the sign-in only remains available for the current use and is not restored after the app has been fully closed.
Tap “Forgot password?” on the sign-in screen. You will receive a six-digit security code by email. Enter the code together with your new password directly in the app. The code is only valid for a short time and can only be used once.
Open your profile and choose “Change password” under “General”. After entering your current and new password, the change is saved immediately. Other signed-in devices are signed out for security reasons.
You can create your account directly in the app with an email address and password, or use Apple, Google or Meta. During registration, you accept the current platform terms and privacy policy. You will then receive an email to confirm your address.
You can find account deletion in your profile under General. For security, you confirm your password. Open bookings, outstanding payments or active subscriptions must be completed or ended first. Where statutory retention duties apply, the required booking and financial records are retained while your personal profile data is anonymised.
After registration, you receive an email. Tap “Confirm in the app”. Elektro Camping opens and updates the confirmation status. If the message does not arrive, you can request it again from your profile in the app. Please also check your spam folder.

Book and plan your trip

Open a vehicle, choose dates and extras, add your travel profile and send the request to the landlord. Afterwards, your next steps appear in your dashboard and in the app.
Yes. While choosing dates and extras, you can check the price summary. You see rental price, cleaning, extras, possible discounts, payment plan and deposit before sending the request.
Open your preferred vehicle in the app, choose dates, extras and destination, check the price and tap “Send booking request”. Your request goes directly to the landlord and appears immediately in your booking overview.
You receive a booking with status, dates, vehicle, price, messages and next steps. The landlord reviews your request. Once it is confirmed, Elektro Camping guides you through payment, pre-check-in, handover and return.
Open your bookings in the dashboard or in the app. For open requests you can see the vehicle, dates, trip details and the renter message. You can accept the request directly or reject it with a short note, so the renter immediately knows what happens next.
Yes. As long as a request has not yet been accepted, you can open it in your booking overview and withdraw it. This is useful if your travel plans change or you choose a different vehicle.
In the travel profile, you describe who is driving, whether children or pets are travelling and what your trip roughly looks like. This helps the landlord assess your request faster and better.
The landlord reviews your request and responds. Once accepted, payment, documents, messages and next steps appear directly in your booking.
Depending on the status, you can adjust an open request or request a change to a confirmed booking. The landlord reviews the change and any price difference is shown clearly.
In the dashboard and app, you find open tasks such as payment, replying to a message, pre-check-in, handover, return or review. This keeps your trip well organised.
The booking request asks only for details needed for the trip, drivers, fellow travellers, pets and destination planning. A separate purpose-of-use field is not required. The mandatory travel-profile details can vary by camper.

Payment, deposit and documents

Open your booking in the dashboard or in the app and tap “Complete payment”. You can see the open amount, complete the payment securely and then find the current payment status directly in your booking.
If a deposit is required for your trip, it appears in your booking in time. You can place it there and always see whether the deposit is open, placed, released or under review.
You see the total price with rental price, cleaning, extras and possible discounts. The deposit is also shown so you can plan your trip financially.
The deposit protects both landlord and renter during the trip. After return, it is released or clarified based on the agreements and return protocol.
You find all important documents in your booking and dashboard. In the app, you can open them on the go when you need them for handover, return or payment.
The cancellation terms are shown in the listing and your booking documents. If you cancel, the platform shows the next steps and possible refunds.
Elektro Camping retains 10% of the total booking amount as a commission fee. This commission fee is withheld exclusively from the owner; the renter does not have to pay any additional fees.

Messages and communication

Open “Messages” in the dashboard or in the app. In a booking, the matching chat is available directly with the vehicle. This lets you quickly clarify questions, meeting points, handover times or trip details.
Important arrangements stay in one place. Renters and landlords can see the conversation around the booking, respond faster and keep messages, documents and next steps easier to follow.

Handover and return

Pre-check-in helps you prepare for handover. You add important details before pickup so the start of your trip is smoother.
After a booking is confirmed, you will find pre-check-in in the dashboard and in the app. Add contact details, your preferred handover time and confirm that the required documents are ready. This helps the handover start more smoothly.
Renters and landlords can see important information before they meet. This saves time, reduces follow-up questions and makes the vehicle handover clearer and more personal.
During handover, renter and landlord document condition, mileage, charge level, accessories, keys and any observations. Photos help record everything fairly and clearly.
Open your booking in the dashboard or in the app and choose handover or return. You record the condition, mileage, charge level, equipment, photos and the shared confirmation directly at the vehicle. Both sides have everything clearly in one place.
Photos and protocols create clarity if questions later come up about condition, equipment, damage or the deposit. Renters and landlords see the same documented status and can complete the return faster and more fairly.
At return, vehicle condition, charge level, mileage, accessories and possible damage are recorded. This gives both sides a clear basis for closing the rental.
Yes. Photos are especially useful during handover and return. They complement the protocol and provide more security for renter and landlord.
You see progress in your booking. Open steps appear in the dashboard and app so you do not forget anything on site.

App and smartphone

The app accompanies you on the road: search, favourites, bookings, messages, documents, payments, handover and return are optimised for smartphone and tablet.
Yes. The app can inform you about important events such as new messages, accepted bookings, open payments or upcoming handover and return steps.
Yes. You see status, dates, vehicle, messages, documents, payments and next steps. Landlords can also keep an eye on booking requests and tasks while on the go.
Yes. You can enter dates, extras, destination and travel profile and check the price summary before sending. This helps you know early whether everything fits your trip.
Yes. The app is planned for smartphone and tablet. On a tablet, you have more room for search, vehicle details, bookings, documents and protocols.

Profile, favourites and reviews

Open your profile in the dashboard or in the app. There you can update your name, contact details, language, public profile, travel details and booking information. A complete profile builds trust and makes requests faster.
Tap the heart on a vehicle. Your favourites are available again in the dashboard and in the app. This lets you compare suitable eCampers and continue planning your trip later.
After a completed trip you can review the vehicle, landlord or renter. Reviews help the community choose with confidence and give everyone useful feedback.

App and notifications

In the app, you can find notifications in your profile or settings. There you can allow Elektro Camping to inform you about new messages, booking requests, payments, deposits, handover and return. This helps you stay on top of every important step around your trip or rental.
Sign in and open Elektro Camping in your browser. If notifications are available for your browser, a small prompt appears. After you allow it, we can inform you directly on your computer about important messages, bookings, payments, deposits, handover and return.
Yes. When you use Elektro Camping in the browser, you can also allow notifications on your PC or Mac. This is useful if you often manage bookings, messages or rentals on your computer.
You receive updates for important events around your trip or rental: new messages, booking requests, payment tasks, deposits, documents, handover and return. This helps you respond faster and stay on top of everything.
Open your profile and go to your notification settings. Wherever Web / App is enabled, we notify you about important events directly on the website, in the browser and in the app. This keeps you informed about bookings, messages, documents and security without unnecessary updates.
At the bottom of the home screen you can find help, contact options and all legal documents. The content opens directly in the app and follows your selected language.
Help, legal documents, community and social media content that has already been loaded remains available on your device. Once a connection is available again, the app updates the content automatically.
You can respond faster to requests, messages and open tasks. Renters can see in time when a payment, deposit or handover is due. Landlords notice new requests or messages more quickly.
Help, legal documents, community, social media, bookings, messages, handover and return are available directly in the app. Content that has already been loaded remains available while travelling.
Open the booking and select the handover or return protocol. You can prepare details and photos while travelling; the app securely sends them to Elektro Camping as soon as a connection is available.
Yes. In the notification settings, you can send yourself a test notification. This lets you immediately see whether your smartphone, tablet or browser can show Elektro Camping notifications.
Many users plan trips on a computer and use their smartphone on the road. You can connect multiple devices and stay flexible with updates about messages, bookings, payments, deposits, handover and return.

Rent out a camper

Register, complete your landlord profile and create your vehicle in the fleet. Add photos, description, prices, equipment, rules, availability and documents.
You can make use of idle vehicle time, review requests in a structured way, control prices and availability yourself, and organise handover, return, documents and payments in one place.
You see travel dates, travel profile, the renter’s message and vehicle details. Then you can accept, reject or clarify further questions.
Depending on the vehicle, you can enable features such as instant booking or counteroffers. This lets you control how flexibly and quickly renters can book.
In your profile, you connect your payout account. After the rental is completed and return points are clarified, the payout is prepared according to the platform rules.
Good photos, a clear description, fair prices, complete equipment, transparent rules and a well-maintained calendar increase the chance of suitable requests.
Equipment is clearly grouped into kitchen and cooking, bathroom and water, climate and windows, power and autonomy, multimedia and connectivity, outdoor area, vehicle and cockpit, safety, and other items. Landlords select from clear standard options, allowing renters to compare and filter equipment reliably on the web and in the app.
When a new camper is created, all offered travel destinations are initially selected. Review the selection against your insurance and remove every country where the vehicle may not be used or is not covered.

Fleet, calendar and integrations

In the fleet, you create vehicles and edit descriptions, photos, prices, extras, rules, insurance details and availability.
You can maintain available periods and block days when your vehicle should not be rented. An up-to-date calendar leads to better requests.
Calendar and integration features are available for landlords. They help exchange vehicle data, availability, bookings and status information with supported systems.
As an eCamp partner, you can benefit from additional advantages such as better visibility or reduced platform conditions, where available for you.
Useful documents include vehicle documents, insurance details, rental terms, cancellation rules and clear information about accessories, charging cards, keys and vehicle specifics.
Every rental night needs a season assignment so that its price is unambiguous. Dates that are not assigned to a main, mid or low season are marked unavailable automatically. This applies to the website booking calendar, the app, the landlord calendar and connected calendar or integration views.

List campsites

Register as an operator and add your campsite with description, photos, location, facilities, power options, surroundings and special features.
You reach travellers who are on the road electrically and looking for suitable pitches. Good information about power, location and facilities helps guests plan.
Important points include charging and power options, pitch types, sanitary facilities, family and pet friendliness, surroundings, activities and tips for electric campers.
Yes. Campsites can be shown to travellers as inspiration and as an addition to a vehicle booking. This makes your place more visible to suitable guests.

Reviews, trust and support

Reviews help renters, landlords and campsite operators make decisions. Honest feedback builds trust and improves the quality of the platform.
Clear profiles, transparent listings, structured bookings, documents, messages, payments and handover and return protocols create traceable processes.
Use Help & FAQ for quick answers. For booking questions, it is best to write directly within the booking so all information stays in the right place.
Elektro Camping combines electric mobility, camping, community and rental in one continuous experience: from search to booking to return.

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