General rental terms

1. Contracting parties

The rental agreement is concluded exclusively between the respective landlord and the respective renter. The platform operator is not a party to this rental agreement.

2. Permitted drivers

The vehicle may only be driven by the renter and by additional drivers named in advance who are permitted under the insurance and offer terms.

3. Handover and return

• Handover and return take place at the agreed location and at the agreed time.
• The condition of the vehicle is documented in the handover and return report.
• The platform may provide handover and return reports with electronic confirmation functions or signed QR codes. Electronic confirmation via the user account or a signed QR link may be used as proof of handover or return, activation or termination of the rental phase, payout planning and the security-deposit release process.
• In the event of late return, the landlord may claim compensation for the resulting damage; a flat-rate use compensation may be agreed where this is legally permissible and transparently agreed.

4. Renter obligations

• The vehicle must be treated with care and in accordance with its intended use.
• Load, interior equipment and technical facilities must be used properly.
• Legal requirements, in particular traffic, customs and environmental regulations, must be complied with.
• Warning indicators, defects, damage, accidents, thefts or seizures must be reported without delay.

5. Cleaning, operating materials and minor repairs

• The vehicle must be returned in the contractually required condition. Costs for fuel, electricity, tolls, parking, warnings and fines are borne by the renter where they were caused during the rental period.
• Necessary minor repairs up to a transparently agreed limit may only be carried out in accordance with the agreement and, where possible, after prior coordination.

6. Accidents and damage

• In the event of accidents involving third parties, the police must generally be called where this is required by law or insurance rules.
• The renter may not acknowledge liability.
• All information, photos and documents required for claims handling must be provided promptly.

7. Security deposit

Whether a security deposit is owed and in what amount is determined by the respective offer.

The security deposit is collected through the platform as an independent payment flow separate from the rental price.

The security deposit is not part of the rental price. Its release, partial refund or retention is governed by the documented return condition, claims opened in time and the platform rules.

The security deposit may be offset against open, documented claims where this is permitted under the rental agreement, offer terms and claim rules.

8. Area of use

The permitted area of use is determined by the offer and the insurance cover. Trips outside the permitted area are not allowed.

9. Landlord liability

The landlord’s liability is governed by the statutory provisions.

Strict liability for material defects existing at the time of conclusion of the contract may be excluded where legally permissible.

10. Supplementary offer terms

Where the specific offer shows supplementary, transparent special terms, these take precedence over the general rental terms unless they violate mandatory law or platform rules.